Field Service Management for energy provider and municipal utilities
Mobile Field Report is a communication platform that helps you plan your integration and maintenance activities. Designed for the field service management it synchs your office with your field technicians, manages your objects and resources and lowers your costs. This document will show you how you can step by step automate you internal and external service processes.
Mobile Field Report and all data are stored in the cloud at Microsoft Azure. If you want to know more about Security. Your office can access the Portal through http://portal.mobilefieldreport.com. Your technicians can download our Mobile Field Report iPad App that is designed for the use in the field.
Why are processes important?
We have designed the software in the way that you can optimize your service process continuously. The prerequisite is that all employees are sticking to the process and follow the instructions. Establishing a process in a company and switching from paper to electronic takes time. Our experience has shown that regular induction periods take around 3 month.
Example 1: All your company documents are structured in folders on your hard drive. If the data is not stored according to the structure or will not be saved at all, the best folder structure will fail. And you will never again find your data.
Example 2: Driving a car is difficult to learn, because you have to concentrate on the road and on the gear at the same time. Once we are accustomed to switching it is part of our process (thinking) and we can even talk while driving. The same is true a process.
You see that the best software will fail without processes. Our product is designed to give you all measures to improve your service process continuously. The process chain of process improviement is: installing, measuring, evaluating and by improving.
Introducing Field Service Management in your company
The induction of Mobile Field Report is divided in four phases. Definitionphase, Inducationphase, Rollout and Optimizationphase. All four phases you need a Projektleader